its really very bad the way i was treated for my order, i paid for 8 bags, only 4 was sent to me, price of one was refunded. till now, i havnt received the three and my money hasnt been refunded. Kindly refund my money or send my bags to me. To treat a customer who has patronised you before is really very bad.
This bag is of excellent quality and is well made. Its a great overnight bag which is also good as a carryon for airplane.
Première commande et je suis plus que ravie. Très bonne qualité
Ich habe viele EMAIL geschrieben bezüglich auf eine ordentliche Rechnung .Leider keine Erfolg
J'ai reçu les deux sacs, les couleurs qui ne correspondent pas aux photos comme décrits
Poor customer care for my complaint. I have presented the argument to Paypal for help.
My ordered products are full of defects and the customer care department is poor for my complaint. They just ignore my complaint and no any feedback for about 2 monthes. I have presented this argument to Paypal organization for help.
Great quality and prices. I will buy more!
I like most of the bags I got - good quality for that price! Thanks to Jada who helped me with all my questions. I had some problems but the seller is in touch and we fixed everything. Thank you
Excellent quality for affordable price!
When I try to track my order on italian ems website it gives me status "Prodotto non Disponibile". It was like that for 2 days now. Why?
i ordered 7 items and 3 out of the 7 items was sent to me not as item I ordered.
Dear Zalila, we have tried to solve immediately the problem about the wrong items sent. Unfortunately has been a mistake made by our new employer that invert the article codes sent. We are so sorry for the inconvenience and we as we said we are going to send you the 3 right bags for free. We hope to have been fast and helpful to save your customers relationship. Thanks First lady Firenze
Very Helpful seller, goods are very neatly packed, so the bags come in great condition, no scratch marks. Included dust-bags and the quality control works well, which I am grateful for. reasonable and fast shipping. Thank you.
I was happy with my first purchase, I'm even happier with this order. Quality is excellent. THANK YOU!
Veronica is very nice warm and receptive, she made my first purchase easy. Quality of bags are nice but can be better if beautified with key rings
I buy a lot of leather from Italy for resale,when i complete my order i ask you to split the order in two lot because of duty and custom charges, you answer you going to send less value invoice for custom , and i mention that for last email and massage , but you did't so i had to pay $400 Extra for agent ,and custom fee to clear the goods. so in that case we lose $400 for nothing.thanks to you.!!!! i have got the bags yet it should be delivered next week i hope the quality is good
Hello Rahman, We really apologize, my employees forgot about this thing. Very sorry. Best regards First Lady
War sehr zufrieden sehr schöne Ware und einwandfreie Lieferung
excellent shipping and purchase
All handbags were in excellent condition except one of the bags had a very small hook which was broken off the strap on the bag, However after contacting the sales department regarding the problem the issue was quickly resolved. I will continue to do business with this company.